I recently had the pleasure of experiencing a full renovation of my house, and I must say it has been quite the journey. The transformation was nothing short of impressive, and I'm generally satisfied with the results. Here's a breakdown of my review: Design and Layout (5/5): The design team did an excellent job in helping us modernizing and optimizing the layout of our home. They managed to create an open-concept living space that feels more spacious and functional than ever before. We went from a bungalow with not livable basement to a two story house with finished basement. Quality of Work (3.5/5): The quality of the renovation work was generally good. The contractors paid attention to detail, and it's evident in the finish. There were a few minor hiccups along the way, however these were promptly addressed, but it did cause a bit of inconvenience. Communication (3.5/5): Communication with the renovation team could have been better. There were times when I had to follow up on the project's progress, and it would have been reassuring to receive more frequent updates without prompting. Clearer timelines and expectations would have improved the overall experience. Cost and Value (4.5/5): The renovation was a significant investment, but I believe it added substantial value to my property. The cost was within the budget we had set, and I appreciated that there were no hidden fees. However, I would have liked a more detailed breakdown of expenses. Timeline (3.5/5): The project took longer than initially estimated, which was frustrating at times. It would have been beneficial to have a more realistic timeline from the start, considering the scope of the renovation. Customer Service (4/5): The customer service was courteous and professional. The project manager was responsive to my concerns and worked to resolve issues promptly. They were patient in addressing my questions and providing guidance throughout the renovation process. Overall Satisfaction (4/5): Despite some hiccups and minor issues, I am overall satisfied with the full renovation of my house. The transformation is impressive, and my home now feels like a modern, comfortable space that I'm proud to live in. With a few improvements in communication and timeline management, the experience could have been even better. In conclusion, I would recommend Urban Studio to others looking to transform their homes, but I would advise being proactive in communication and setting realistic expectations regarding project timelines specially if you have to rent while the house is ready. The end result is undoubtedly worth the effort and investment.
- Approximate cost of services:
- $600,000.00
- Company Response
Thank you for taking the time to share your detailed review of your experience with us. We appreciate your feedback and are delighted to hear about your overall satisfaction with the transformation of your home. We're especially pleased that you found our design team services to be impressive. Designing and Building a two-story house with a finished basement from a bungalow is indeed a significant achievement, and we're thrilled that you are pleased with the outcome.
We appreciate your ratings, Your feedback highlights an area where we can enhance our services. We understand there were some minor hiccups along the way, and we apologize again for any inconvenience they may have caused. Your suggestions are duly noted and will be considered for future projects.
Your positive feedback in regards to the “firm price” and “no hidden charges” is greatly appreciated. We’re pleased to hear that you found the cost and value of the renovation to be satisfactory. We're also thrilled to hear that you found our customer service to be courteous and professional. Our team is dedicated to addressing concerns promptly and providing guidance throughout the renovation process. Regarding communication, we apologize for any lapses. Your feedback highlights an area where we can enhance our services, and we will work diligently to provide more frequent updates and clearer timelines for future projects.
Thank you again for your valuable feedback. We are committed to enhancing our services and ensuring that future projects run even smoother. We wish you many happy years in your newly renovated home!