The installtion of a new furnance went wrong. 35% gas leak for 5 months. Nothing was soap tested. Entire swing to FAF to be redone. All fittings to be retested. 0.7 % LEL in atmosphere on arrival. Have called FURNASMAN on several occations and the opreartions manager will not take my call or respond to my calls. I have all the paperwork to back it up. Pictures upon request.
- Approximate cost of services:
- $8,000.00
- Company Response
Your concerns are of utmost importance to us. We deeply regret to hear about the issues you've encountered with your new furnace installation. We always strive to ensure a seamless experience for our customers, and it is unfortunate that your experience was not up to par.
We understand your disappointment and frustration with the lack of response you've experienced. It is our goal to provide excellent customer service, and we apologize if this has not been your case.
We value your feedback, as it helps us improve our services and serve our customers better. We appreciate your patience and thank you for bringing this matter to our attention.