We had a BBQ with a broken door, a handle that had been melted off, and regular cleaning. We called BBQ guys. The lady said they would be here at the end of May to pick up the BBQ, and then would call us with a quote for the service. They came on a Monday. My husband gave them the BBQ and showed them the areas that we wanted take care of. We then got a call to return the BBQ (No call with a quote). BBQ was returned with none of the repairs done. It was incredibly clean, but the door was still off, the handle was not replaced, AND the BBQ now did not light. So basically cleaner, but in worse condition operationally than how we sent it to them. Repairman came a week later, after many calls and messages, with all sorts of excuses around why they would have missed the mark on service. No acknowledgement that they had not followed the agreed upon plan. To call them, as well, there is no one to answer the phone. Basically they make it sound like they are a big company, but there is one person answering the phone, so accessing anyone is IMPOSSIBLE. They do a great cleaning, however if you are asking for more than that, give up. You are better off to buy a new BBQ, and almost equal in expense.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?