Neel and Nitu

On July 19, I had called this company as our dryer stopped heating. I saw the ad in Google on top and sp made the call. I was told that their charges are $80 which would be adjusted once we do the repair with them and the service will be done on the same day as they advertise. Upon arrival the tech told us that it is actually $280 + taxes which would include any repair and it is not $0 for repair but just the fee to show up. We were in emergency so we decided to go ahead with the service as we have kids and dyers are a daily necessity. After we paid $280 + taxes we were told any pares would cost extra to which we also agreed as it was an urgency and was told that any part that needs to be replaced will done on the same day. The tech took only 2 minutes to diagnose the problem and told us that the the switch needs to be replace3d and we have to pay another $280 + taxes, to which we agreed as we wanted to get it done after having spend already $280+ taxes. When he was leaving I asked him as to why my part is not been replaced - to which I was told that they are out of stock and it will take 3 business days. Since we had paid for the repair and part we had no choice but to wait for 3 business days. After 3 business days we called the company and the lady answering the call started yelling and telling us that she has no control of part replacement as it is not in her hands as her supplier is getting the replacement part for the dryer. Their response made us really frustrated and had to rely on nature to dry our clothes in our backyard. We were told we will get a call as soon as the replacement part of the dryer would be available. It has been more than a week now and when I called them today the lady screamed again and said that they currently do not have it in stock and not sure when the replacement part would be available. At this point it was really testing our patience and we asked for a refund to which the rep answering the phone told us that to look at our service agreement and nothing much she could do. I have learnt a lesson after burning my hands and facing days of inconvenience after spending around $500. The brand of the dryer is Moffat which is not a high end brand and is available in retails for around $675. I just hope that other families are aware of this and after seeing their reviews in Better Business Bureau, this is a typical pattern and many others have filed a complaint with the better business bureau