HORRIBLE EXPERIENCE - UPDATE: I have now had my bathroom fan re-installed by a professional technician after Neil put it in wrong and cut up my ceiling unnecessarily. He suggested the problem was the duct work. Turns out his fan installation was terrible--now corrected by a pro contractor with proof listed on the detailed invoice. I now have now had to pay twice plus have someone repair the large hole he left in my ceiling. He made many mistakes, overcharged me, did not troubleshoot, including with a ceiling fan he assembled wrong twice. He did not offer any refund or take responsibility for the fan--and I gave him the chance to.
IN REPLY to his first response, Neil did not provide any rates before booking. I will always ask and get a full estimate. Also, a detailed invoice was not provided at the time of completion but was provided the following evening. I also did not mention that after installing my ceiling fan, he checked the fan remote. It did not work. He checked the battery. Turns out after way too much time with poor troubleshooting, I took a look. The battery was simply protected in plastic and all he had to do was unwrap it. This has simply been a terrible experience overall.
WOULD NEVER USE HIM AGAIN.
Neil is a nice guy. But he took a very long time to install a ceiling fan and remove and replace a bath ventilation fan (the bath fan had many difficulties, granted). While he knows electrical, I was disappointed in the efficiency of his work, his troubleshooting, as well as the total cost. Clean-up was not provided and it was very messy. He made several errors assembling the fan--did not consult instructions--and in my experience with contractors, did not work at a fair pace. I should have asked for his full charges up front because the final bill surprised him. Hire him for your straight forward needs. He has solid ratings. I guess my job was an exception.