We are very sadden that Mathew is responding this way about the service he and his family received but we feel just as strong in setting the record straight.
We did provide a flat firm price for his move providing five experience men and two 26 ft. moving trucks, unfortunately we had to make a second trip with one of the trucks, we had estimated for approx. 100 boxes to find on move day there was over 200 boxes.
The end of the move Mathew express how please he was with the performance of the movers, we spent an extra half hour going through each room with him and his wife rearranging and placing furniture according to his request,(PART OF OUR ROUTINE ). Once Mathew was satisfied with the placement and centering of furniture we attempted to collected the agreed payment except Matthew insisted we forgive the tax portion of the bill.
we refused and that is when his attitude change , he became very argumentative .
Eight days after move date Mathew contacted our office to report damages to one piece of furniture. Our office advised him to read over his contract that stipulate that any insurance claim should be reported within 48 hours after move date .
Mathew refused to accept our decision and continue for the next two weeks to call and harass our office employee , threatening to ruin our company through social media.
Our company obsess on pleasing our valued customers but at some point we stand on principle and against exploitation.
Calvin Vickers
Operations
