Service guarantee isn't worth the pixels used to give it
After waiting three days for their "fast" service, they finally showed and repaired my washing machine (inlet valve and new membrane). They had to remove the door to replace the membrane and re-attach it. Now, barely six weeks later, the door latch code suddenly showed up and my machine doesn't work. So I called for a follow up. Aside from the person who answers the phone not letting me finish a sentence, I managed to understand that sure, they'll come out to look at it for a $99 service fee. I asked why I have to pay a fee if it's a result of their work? Can a technician call me to discuss first? I don't want someone coming here to say we have to pay even more to have it fixed (which you just KNOW is going to be the "recommendation" and when I say no, they say $99 plus tax please. So bottom line - buy a new machine the first time if you plan to use this company because it will end up being cheaper in the long run.
- Approximate cost of services:
- $600.00