Sacha from Calgary

I had this company in to clean my carpets. Although I asked when the appointment was booked if furniture was moved (and assured it was), none of the beds in my house were moved when the carpets were cleaned (even though my husband even offered to help). All of the beds are on wheels and even I can move them myself. The technician was in and out of my house in less time than it takes me to vacuum the house and the dampness of the carpet was inconsistent to say the least (it would go from soaking wet to bone dry in one step) which indicates to me a uniform job was not done. I called to advise I was not satisfied with the job completed and was advised that someone would come out to do under the beds and remove any stains if there were any (for the record - my carpet had no stains to begin with we just wanted it freshened). When I advised I was concerned about a mold exposure due to the wetness of the carpet, I was advised there is no exposure and I was given quite incorrect information (keeping in mind it took over 9 hours with fans on the carpet to dry it). The conversation turned into a yelling match with the manager advising me he will not be coming out to look at my carpet and that if I want to be satisfied with it, I should take it up with the BBB. All I want is for my carpets to be cleaned properly and get what I was advised I woudl get.