Appliance Repair Team advised it would cost $80 to diagnose the problem with our dryer and they would provide ALL THE TOTAL COSTS to repair the dryer before conducting any work. The technician advised the only issue was our rotator needed to be placed back on track and the total cost of the dryer repair including labour would be $285. If we proceed with the repair, then the $80 diagnostic would be waived. The $285 seemed steep, however, we were in need of the dryer and proceeded with the repair. Shortly after the technician advise the motor belt was broken (we were not present with the technician at this time). The motor belt cost would be $196 which seemed very expensive considering GE and other retailers only charge $50 for the part. We were disappointed as we were suppose to be provided with the total cost of repair prior to any work being completed so we can make an informed decision. Had we known this total cost upfront as promised, we would have chosen to purchase a new dryer rather then complete the repairs totaling $527. In discussion with the company's customer service, they would review the excessive cost of the part after the work was completed. In good faith we proceeded with the work and paid the technician. The company afterwards refused to reduce the cost.
- Approximate cost of services:
- $527.00