Worst company ever. I had Moore and Russell install a tankless hot water heater, air conditioner and hot water furnace five years ago and regretted my decision ever since. Though the air conditioner works well the installation was way below standards and it took three years of asking to redo and a threat of a law suit for them to come back and fix it to meet any standards. The tankless hot water heater has had constant issues and their techs have no clue of how to fix it so it will work. I have even suggested sending the unit back through warranty and replace it with a new unit. That suggestion seems to fall on deaf ears. I don't know if this is Moore and Russel not wanting to replace under warranty or if the manufacture won't honor their warranty, either way I sit here today with no hot water again.
- Approximate cost of services:
- $18,000.00