David

Update: The company was caught red handed - in writing - when they tried to deny that the phrase at cost was used. Better Care literally stated in an earlier email that the replacement parts were to be sold at cost. There is now written evidence of self-contradiction/admission, which has been provided to Consumer Protection BC. We have filed a complaint to Better Business Bureau about this company, who provided a contract/estimate & charged my elderly family members on false reps & warranties (possibly breaching Canadian contract law, as well as the Business Practices and Consumer Protection Act of BC). My elderly family members were presented with an estimate/contract on the basis that the replacement parts are to be "sold at cost". Upon follow up investigation, the said replacement part (a Bosch freezer fan) was sold to us at almost $800, a 2-3x markup against what we are able to find online from other Canadian vendors. When we asked for proof of original cost, the company refused to cooperate and insisted that we accepted the contract in the first place. What Better Cares fails to understand is that contracts are only legally valid if facts and conditions are accurate (aka accurate R&W): in this case, R&W was breached when parts were sold above cost after being marketed as "will be sold at cost". Our efforts to cure this contract to its original terms (e.g. partial refund so my elderly family members are actually charged "at cost") has failed. A complaint to Better Business Bureau has been filed. To anyone looking to repair your appliances: there are other hardworking honest contractors in the area. Avoid this company if you can