I have had terrible service from this place the moment I walked through the door. Their approach to customer success did not begin with 'How can I help you'. Instead they were adamant about finding ways to not help us. Even though we purchased a machine from them a year ago. I didn't have much of a choice but to send my machine into their care. I will update this review based on my experiences picking it up.
Backyard Landscaping/ Front Driveway
Elite Design was a great experience. They paid great attention to detail and made sure that we were completely satisfied. Our neighbors have commented many times over about the wonderful job they did. Update: I've never had so much attention after putting together a review. Rafi and company went over and above by asking us 'what would it take to garner a 10/10. Their approach to customer service after their work is amazing.
Thank you for your review Venk and for selecting us to build your project. We're glad to know that you were completely satisfied. Marcelo and Raffy.
