After speaking Karen is willing to work on this so i increased her review based on the services so far:
Hired to clean the upper and main floor of our home biweekly and the basement was about once per month for the 248.60
We initially paid them over 800.00 to do a thorough cleaning and it started out okay since the ladies were more than willing to correct any missed areas and believe me, in a house this size i get missed areas. The fact that it started out with four girls and about 2.5 hours justified the amount paid as it was to be 35.00 per hour per girl and the girls worked well.
There was two cleanings where i felt necessary to document ALL the missed areas and the second was two weeks ago when i had spent the weekend cleaning missed areas due to them feeling rushed so much the visit was all of an hour. I do not think a home over 3000 sq ft can be properly cleaned in one hour. obviously my cleaning on a saturday after the cleaners where here on a thursday was a good indication.
Christmas is here and their clients all want to be cleaned before...i get it and heard how busy they are but this should not be put on the shoulders of a client.
All that said, I had little to complain about with the ladies except the cleaning of the floors. Always my bone of contention as they use rags that are dry mops and you can even see areas missed while mopping...it barely cleans a floor and it is visible when they leave.
I am picky, but tried not to be so much and i did not complain about the little things like that to them as it was not that big a deal.
The biggest issue i had was with the lack of communication. When i had an issue with the work being only one hour, i messaged Karen online where we initially found her and communicated. i noticed she read that i was asking to put off cleaning until the new year because i do not feel that they have the time currently to provide full cleaning services as i am paying for in their busy season right now. It has been two weeks and i have heard no response at all especially regarding the one hour clean i was charged full price on.
Aug 2017 after giving it a go again for a few months and multiple changes in staff i surveyed the services received in a one hour full clean again and decided enough was enough. I am not one to put it out there too much but i now have to spend my weekends doing what i am paying them to do. Baseboards not touched in a long time except those visible from my office. Pics on walls dusted only not cleaned, cobwebs in windowsills and corners of walls, leaving them until next clean to see if they do it has been done and unfortunately no go. Just not the service i expected for sure.
Girls were all very nice and accommodating but one should not need to direct them and they were usually new so not used to the house and needs of client for sure.
They have reached out again to try to remedy their work but i cannot go through it for another six months since it just gets worse