KR in Pitt Meadows

In Jan I purchased a No Fuss Plus bed frame which arrived broken. After initial emailing the owner said they would replace it and was quite pleasant . A month later after still having nothing sent, I contacted them again and they said they would have a tracking number for me later that day. They never sent it, and seem to be avoiding contact since. It's now days away from April and I've not had an update since Feb. Very disappointing for something that can easily be resolved.