Over two years ago we signed our contract to build with Dream Homes by Krisner, we are still waiting to move in and don't have a possession date yet. As far as we can tell the quality of the build is good, the service however is horrible! We've had everything from shoddy contractors to regular turnover in staff, management and suppliers. Our house has sat vacant with not one contractor on siite for weeks and even months at a time. The house was vandalized and there was even evidence that there was someone sleeping on the premise. Several other Krisner clients have told me of having similar experiences. They've also told me that once they've moved in and Krisner gets their money on hand, it's even harder to reach Krisner to complete any touch-ups or final details. Some have said they have waited over a year for a fence and landscaping and have been ignored with other major and minor finishes in their homes. We were promised a certain quality of service from day one by the builder himself and to say they have fallen short would be an understatement. Dream Homes by Krisner is a classic case of everything has to be in writing! They promise things that later take back or forget, or blame on someone that was since fired. They don't return phone calls or emails in a prompt manner. When we first met with the owner of the company, we should have listened to our gut instinct. He was very unorganized, and didn't write things down. During our several meetings before the signed contract he seemed unable to ever get caught up with his work load or know where things were on his computer. Specific questions we needed answered, he said would get back to us, and didn't. the disappointing part is that we did our homework to try and avoid this kind of mess. Before we signed any papers we did a BBB check and even confirmed with Canada Lands if there were any outstanding complaints. As far as they could tell, everything seemed normal. I feel that these resources let us down. They are there to warn people about businesses that are run in this manner and keep them in check on how they service clients. Overall, I would NOT recommend anyone build with this company. We will be making a formal complaint once this nightmare is over. There are several companies in our area that build their homes right and faster and have very good client service during and after move in. I'm curious to know how it pans out for the people that have commented that they are having such a good experience with their build... It's either a sham or they have just started their build. I don't think they will have the same feeling 2 years from now when their home is still not finished. All the houses in our area go up quickly and the lots that say SOLD by KRISNER are still vacant with no construction in sight! What is going on with this Company? I would not recommend them!
- Approximate cost of services:
- $0.00