They were prompt and on time, but some minor details such as them not putting the sink back they removed to get at the pipes was a little inconvenient as I had to re-install it. Plus, their clean up could have been better as there was sand everywhere and some rubber gloves were discarded on the floor. This all happened while I was at work, so I didn't know they hadn't done that until I got home and they were long gone. In the future I would seek out other quotes for the work before just going with a franchise. I guess that's the learning curve with first time home ownership. Plus, I had had Mister Electric come in earlier and not knowing they were affiliated, did not utilize the customer advantage plan I purchased at the time as I should have gotten a 15% discount on the work. I will follow up with them directly and see what can be done, but I am not hopeful as I'm sure it's one of those things you would need to show it at the time the work is being done.