My mother purchased and had both lino and carpet installed in 2010. Neither job was done well as the lino was an inch lower after the removal of the tile, and the carpet had visible seams. She did not complain at the time because she felt that errors happen with all jobs. She phoned Airdrie Carpet Craft this past December as the carpet, which has a 20 yr warranty looks worse in 3 years than the carpet that was removed. The underlay is not holding up, and the stain proof carpet shows wear and seams very badly. Four phonecalls later, no one has phoned her back as promised. During her last phone call, when she requested to be transfered to the manager, he tried blaiming carpet cleaning, then requested digital pictures instead of sending out an appraiser at their convenience. He actually had the nerve to hang up the phone on my senior mother when she asked if they were part of the Better Business Bureau. Don't bother with this company as they don't stand behind their products and obviously don't return calls. I am disgusted with their behaviour and lack of manners.
- Approximate cost of services:
- $10,000.00