Failed Fast: Charged for Repairs
One of the windows failed within the first five years of installation. They then charged me $150 to come and fix it. I am shocked that these very expensive windows failed so fast and shocked that they would charge so much to fix their mistake.
- Approximate cost of services:
- $7,000.00
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- Company Response
Hi, we require more customer information to investigate. We are proud of our best in class warranty. We have a one time service charge for any claims after year 1 if we are required to go to the property. However, we do not charge for either parts or labour. We encourage all to compare warranties as most competitors not only charge a service fee but also charge for labour.