We called Empire about bed bugs at a rental property and the tenants at our property set up marbles to see if these guys would actually move furniture to spray for bed bugs - and they did not. They have now come there three separate times, going by more than one name, and charged us for each visit the same, despite supposedly having a "guarantee". Compared to two other professional outfits, the time they spent spraying was under 1/3. I can never get an invoice after payment, even though I have called and talked to someone over 10 times in 14 days. They either never answer, reply, or call back. Often I have to be texting "Rocky" at the number. I would never use this company again, just unprofessional.
- Approximate cost of services:
- $2,400.00