This is the 2nd time I have Used A&A for my porch - a few years ago we had a terrible experience with another company who did such a poor job that the steps were literally falling apart after only a few years. That's when we called A&A who did their very best a couple of years ago to repair and re-do some of the work of the previous company. Alas, even their hard work on refurbishing another's bad job was not enough - and we had to bite the bullet and decided to rip out all of the previous inferior work and start all over again. Given that A&A had worked so well and so diligently (even if in the end unsuccessfully) to earn my trust the last time, we called on them again. It was a good decision. From the time that Greg first called me back and then came out to map out a strategy I just knew it was going to go well this time. Greg brought José (the concrete specialist who was going to do the job) with him and we all talked it over and came up with a general plan. We did have some weather delays and so the job did not start as soon as we had all hoped but no one can control that. I was appreciative that everyone (Darren, José) agreed that this time the job HAD to be done RIGHT, and if that meant waiting few days or even a couple of weeks to ensure that the weather would not factor into the final product, that was the way to go. José and his brother were an absolute treat to work with. He made suggestions, listened to my concerns, and it was obvious there was a high degree of pride in their workmanship. He went above and beyond in doing some other things for me that were not even in the contract - he was just a genuinely helpful man who wanted his customers to be happy. I am delighted to recognize José and his brother for the quality of their work and for the collegiality they showed me and the care for my property (even as evidenced by little things like a thorough clean-up on daily basis when they left for the day. I am very pleased with José's work and I would not hesitate to call A&A again for another job in the future (just not this porch again!! <smile>!!
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- Company Response
Thank you for taking the time to share your experience Michael! It's unfortunate that you had to experience inferior workmanship from another company ultimately having to "bite the bullet" with the decision to rip it out and hire us do it RIGHT. Darren, José and his brother are a great team of professionals and I'm so glad you were very pleased with the work!!!
We look forward to helping you with your next project...like you said "just not this porch again!!!!