Duct cleaning but job finish in rush and left 1 return duct and one air vent duct unclean
Called the dial one by reading home star review but they came fast which is good but their main vacuum pipe is keep breaking up in middle of work. Also technician has to tape it all the time to finish the job. He forgot to remove the filter before job. Usually return duct clean by unscrew the cover he just want to finish the job faster so he didnt care to unscrew the return duct and just put the air nozzle in through the slot of the cover and said its clean. Also he forgot 1 air vent and 1 return duct vent. Well, I was completely not happy with their service also they dont listen to customer and not answer the questions of any doubt regarding work and service. Technician seem like in rush. So, for the next time I am definitely not going with this company for work.
- Approximate cost of services:
- $326.00
- Company Response
Hello. Aamir
This is horrible that this is happened to you! I wish you would've called us and expressed some concern. This way we could remedy this issue right away and put all of our minds at ease.
I've looked back at the recent records and I can't find you anywhere? I've been dying to reach out but sadly this is the only forum to find you.
Unfortunately these things happen every once and while ,but the mark of good company vrs a bad is how it's dealt with when problems arise.
I can confidently say I'm 100 percent behind you and willing to fix modify or redo whatever.
My techs are amazing workers. Although sometimes like me like you. Sometimes we are off. We all have issues like family,health,money and whatever else they can toss at us.
I ask for forgiveness and a 2nd chance. Please give me a call at 905-926-3884. I'll ensure you'll get your money and times worth. Sincerely joe.Hello aamir (sept 10th) please call. I'll take care of all concerns
Hello aamir (sept 13th ) please call me direct. Thx joe
Hello aamir (sept 19th) please call me direct. Thx joe
Hello aamir (sept 26th ) please call me direct. Thx joe
Update. Sept 29th
I've done my best to contact Aamir. We have zero record of this Job. No contact number,address or email. I'm not 100 percent confident we even did the job?
In the review it says. "I was not completely happy with their service also they don't Listen" I feel if this was a legitimate review contact would have been made by now. Considering there is a email alert every time I post a word. I feel I do listen and im ready to address anything negative or positive I've officially been in business 20 years . I've cleaned ducts now for 25 years I'm very good at what I do. If you are real Aamir I can exceed your expectations.