Andrew in

I called this company to open a front door with stuck deadbolt. The representative seemed inexperienced. He could not figure out whether the issue was the latch or the bolt, even when advised. Before he had identified the issue he had already told the next customer that he would be 30-45 mins (he took much longer). He refused to give a quote, saying that he just wanted to get the door open. Without consent he destroyed my lock, and then tried to sell me an over priced replacement. I will never trust or use this company again.