Nikki Reuter from Vancouver

This was nothing but trouble from the beginning. The whole story is too long. The design of the firepit is beautiful BUT the people selling them do NOT know their product at all. They are very friendly but don't have a clue what they are talking about which is extremely frustrating when you are trying to fix a problem and we had more than one problem starting from the minute we ordered it. It took in total 6 months to get a working firepit and what we ordered. Beautiful design but there are problems......

Outstanding service. They were extremely helpful. They went out of their way to make sure I had EVERYTHING I needed including dropping off colour samples at my house!! And they took the time to follow up when everything was said and done.