Alyssa in Bathurst

Never order from Rugs.ca. They are deceiving people. When we received our carpet, it did not look anything like it did in the picture. We ordered from them, understanding that they offered 30 days Returns. THEY DO NOT. We were met with disappointing customer service that only offered us 30% off our return. After asking them to explain why they falsely advertised that they offer returns, they could not answer. Again we asked, why we warrant only 30% reimbursement when 1) We were willing to ask for an exchange and 2) Their website says they offered returns within 30 days of receiving the carpet (we had received it an hour earlier). They still could not answer and insisted that they could only offer us the 30% discount and we would have to pay over $100 in order to ship it back. As mentioned in other comments, they are not based out of Canada and make you pay heavily for your returns. Do not believe their website that falsely advertises: "When you purchase your rug(s) with us, you have 30 days from the day you receive your rugs to decide whether or not they work for your designated room(s)." As this is not the case. We had our rug for one hour and were not eligible for a full reimbursement nor an exchange. It is despicable that companies like this exist today that take advantage of people.