We had a unique problem, as the flashing in one section of our house was ripped off when we had vines removed. Squirrels suddenly became our roommates. Carlo (the owner) was extremely helpful and set up a one way door so that the squirrels could not return once they left for food. He than closed up the hole for us so that we did not require another company and expense. Carlo is a straight shooter, and an easy going guy. I have already recommended him to others and would use him again.