Reviews

1/10

We moved in to a renovated home in late 2020 and worked with a well-know Toronto designer on plans that required some significant millwork in multiple rooms in the house. The designer retained VorobCraft in mid-2021 to build and install the cabinetry and supplied detailed drawings for all of the required work. We paid a 50% deposit in advance. Things started well although there were significant delays due to Covid and I believe that they lost some key employees due to accidents and staff turnover. Our job was half completed (we have cabinets with drawers and doors missing) and some components were damaged during installation, after which we seem to have been abandoned. Roman, the owner, has made numerous "broken promises" (I'm being generous describing them this way) telling us 3 or 4 times that one particular piece that we have been waiting for was "in the paint-shop and would be delivered next week". It has never materialized even though we offered to have someone else do the installation if he didn't have the staff himself. Some items which were delivered initially, were taken away for repairs and have never been returned leaving us with open spaces in the cabinets. Now he won't return our calls or calls from the designer despite repeated attempts to contact him. I have left dozens of messages at his office and on his personal cell pleading for him to reach out so we can resolve the outstanding issues. He has not responded even though I've spoken to employees who have promised to pass on messages. This is not about money; because the jobs are half-finished, other companies don't want to take on a half-finished project so we don't know how to get the job completed. At this point we are at our wits end. If you are considering using Roman or Vorob Craft for your own work, I strongly urge you to find another supplier. Roman lacks integrity and in my experience he will flat out mislead you with promises he has no intention of keeping. The quality of the work is best described as "adequate". Several installed elements have defects and marks that indicate poor quality control and we have multiple doors/drawers that do not open/close properly due to poor installation or sagging after only a few months. I just want to get the missing pieces delivered and the defects addressed so we can all get on with our lives but if you have a chance to choose someone else for your project, I would take this opportunity to run for the closest exit.

Approximate cost of services:
$50,000.00
Was this review helpful?