Adriano is a nice guy and the product and service he provides are good...if nothing goes wrong. Since March I've been dealing with him and his installer, and initially things went well. However there were a few small issues. One blind had a malfunctioning clutch that needed to be replaced and additionally much like a previous poster Adriano recommended blinds for an en suite that were totally see through at night. After raising this concern he agreed it was a problem and agreed to replace the blinds at cost. I thought this was fair, however no one came to take the old blinds, and it took an angry email to get someone to come and collect them. Adriano then offered to replace them for free. A nice touch which was appreciated, but this started a pattern of problems that is still continuing to this day. Adriano promises something, I don't hear from from him when he says he will call or come over, missed appointments, after which I call or email angrily, and he then tries to smooth things over by adding more free service or items, which is great, but ultimately the process is never finished. I warned him that my patience is running thin, there are still issues with the blinds in the en suite, and he swore that if I emailed a picture of the issue he would be by the next week when he was in the area and finish the work. I did, and that was three weeks ago, and my patience has run out. I'm hiring another company to come in and finish the work, and in good conscience I can't recommend him to anyone, because it's now December and this whole saga started back in April. Sorry Adriano but you took advantage of my patience. You're a nice guy, but I can't give this service more than a 5/10. The actual blinds seem to be good quality so far, but again if anything went wrong with them I have my doubts that anything would be fixed in any kind of timely manner.