Mikey in Toronto

Our AC installation was done by Austin and I have to tell you I would ask for him every time. Talk about meticulous!!! He rebuilt the AC coil housing (for lack of a better term) and it's very impressive. I watched him build it from scratch with a handheld press. Not even any air coming out of the seems. His partner was sick so I chipped in a bit and asked a lot of questions as I usually do and he was more then happy to work and chat, explaining everything he was doing. We had another technician come the next day and he said he was impressed with the installation! And he didn't know who installed. Francis Fuels responds quickly to questions whether they are phone calls or emails. Better customer service then most of the companies we have dealt with over our 30 years in our house. I would highly recommend Francis Fuels!!

We woke up this morning and the temperature in the house was lower than it should have been. I could see the furnace was trying to work. I could see it heating up for a bit and then shutting off. So not really getting hot and blowing hot air like it should. I called Francis Fuels and actually had someone answer the phone when I called support. Sarah was great! She suggested I check the air intake on the side of the house because of the storm. There wasn't a lot of snow but there was a small amount in the intake pipe. Cleared it away and the furnace was working like a charm. Sarah thought it might be a good idea to get a technician to have a look as I hadn't had the yearly maintenance done yet. Josh showed up and was awesome. You could tell he was very experienced with the Carrier series of furnaces. He was flying through the diagnostics on the thermostat. He was polite and professional and a wealth of knowledge. Plus he was super thorough. You can really see the difference when someone is a certified technician for a certain brand. Great job folks. I will be using you from now on.