Reviews

10/10

A 'small' drip in our main water valve was becoming worse. Since we'd need to call a plumber, we decided to also address a toilet not flushing properly and replace a faucet. Before calling Vaillancourt, we had called a competitor company. The other company wanted to replace the whole toilet and who knows what else--they didn't give straight answers--and their quote was for 7.5 times more than what I ended up paying Vaillancourt!! Obviously, we got a second opinion, and discovered that Vaillancourt communicates clearly and honestly. The toilet just needed a fairly quick fix, and as I said, they did quality work at a fraction of what the other place quoted.

Approximate cost of services:
$430.00
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Company Response

Thank for your review, high rating and your trust! Yes, it certainly pays to do your homework and to make sure you're getting answerers to your questions that make sense. We've built our business on old fashioned and time-tested principles of customer service. Staying abreast of modern day work standards, procedures, codes and technical equipment is critical to be amongst the best in our industry but equally important is the good customer care values of old, such as honesty, integrity and putting ourselves in our customer's shoes. Without this side of the equation firmly in place, a company's image is quickly diminished. Unfortunately, far to many companies elevate short-term gains over long-term relationships and over integrity. We've been at this since 1955, doing it honourably, and it always feels great when a customer recognizes our efforts... our special ways of doing it right! Once again a big Thank you!
All the Best from E. Vaillancourt Plumbing