Purchased a few pieces of dining furniture and some a were slightly damaged. Damaged items were returned to delivery drivers upon receipt of all items (contract drivers?), no problem, as drivers could also see chips/scratches on items. Returned the following week with a couple items in good/new condition but large item (hutch) was chipped in the same area, so again we showed it to the delivery drivers and they took it back. So a week later, third time lucky? Nossir. On the third delivery (of largest item) we found a chip in same area. Was it the same piece or do they keep ping this item in the warehouse? Who knows...this is getting a bit ridiculous. We were not happy having to wait home again for another attempt at finally receiving the undamaged piece we picked out on the showroom floor. My wife has been back and forth on the phone with the sales people and management. They finally did offer a small rebate because of all of the issues..but not even that makes us glad to do business with this company. Very disppointing. Could have done without all the hassle. The quality of most of the items is good (better if not damaged, of course) and there was no problem with the delivery drivers or the price of the items so I gave the grades that I did. One or two mistakes in the process is almost understandable/acceptable but the constant damage issues (was it the same piece they were trying to send back?) left us very unsatisfied. Hope it's resolved soon.
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