our sewwer blocked-up at supper time, Christmas Eve. The washing machine was full. The phone receptionist promptly contacted a service tech who phoned us to advise of his likely arrival time to fix the problem. From the first phone call to his arrival was less than 2 hours, very prompt, especially considering the time and date. Brandon immediately assessed the situation, took all necessary steps to clear the line, and had things cleared and functioning properly in minimal time. He had to fight the drain, tree roots and -30*C conditions in doing so. Brandon's determination, persistence and skill were outstanding. He was friendly, considerate and open with what he was doing and showed his progress on the camera while he worked. His overall attitude and demeanour was of the highest quality. His consideration for our situation was above and beyond what was expected. He deserves a raise. I would recommend Mr. Rooter without hesitation to everyone who has plumbing needs or situations. Don Peddie
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- Company Response
Thank you Don for taking the time to provide feedback on Brandon! We will be sure to pass along your positive words.