Paul Seville

PRO: (2) 1. Simon and his team are great to have around and perform a fast and efficient job. 5 guys plus Simon, job done in 1.5 days, 2. An error was made and 1 unit that was not to be replaced was removed. It broke in the process so could not be re-inserted. Simon replaced it with a new unit for free on a second visit. CON: (2) 1. Price came in at 30% higher than another provider but I went with the HomeStars recommendation. That is not a con but the point is I wanted the best and the team let me down slightly with their attention to cleanliness. The team took a lot of risk with their poor use of drop sheets to keep debris off the floors. I found them performing very messy work directly on my thick pile carpet. I addressed the issue with the team and again with Simon but they continued the habit. I found minimal damage, but it was nerve racking to watch a disaster waiting to happen. 4 black sticky residue spots on the carpet (the window sealant, photo of 1 spot below), many spots in the bathtub, on the floor tile and on the family room hardwood. Impossible to get off the carpet, I had to cut off the strands affected, Goo Gone worked everywhere else. No lasting damage and with 26 units replaced I was amazed there wasn't a lot more, but still, use drop cloths always and properly, why take the risk? 2. I was looking forward to the big points reward on my credit card but Simon won't take a credit card payment for over $3000. It was cheque or e-transfer.