Bill in Ottawa

In 2015 Stone River (SRW) replaced a bow window and several others. The bow window had a faulty exterior flashing seam that eventually failed and leaked over time into the wall. Big Problem. It's now Nov. 2021. Called SRW and Duane got back to us and promptly came and inspected the faulty seam and the water damage that was now becoming apparent on three floors. He immediately sealed the faulty seam and within days had a full team on-site to replace the damaged wooden bow window base and full damaged window enclosure two floors down and replaced the flashing and damaged insulation and part of ceiling downstairs. Happily, no mold. SRW then sent a cheque for the damaged blinds and returned to clean the damaged carpet and prime the two new window frames and the crown moulding in dining room and refinish the bsmt ceiling. Three weeks later, all fixed. These people stand behind their work. Duane was a joy to work with. We ordered new glass for an older window and if we ever need windows or any friends or family need windows we'll recommend that they talk to Stone River. Bill