Evan Winter from Toronto

It's December, at night, and my furnace stopped working! I immediately hopped on Homestars and started calling down their list in the HVAC category but everyone I called wanted to book an appointment a day or two out. One technician, willing to come out the same night (around 7pm), wanted to charge me $175 to show up and $125 for every 30 minutes after the first 30. He said, having him come out the same night would be subject to his emergency service rates. I can't disagree with him, it's a pain in the butt to run around at night fixing people's furnaces, but I also couldn't justify paying that kind of money. So, I had pretty much resigned myself to a very cold night under as many blankets as I could scour up but something told me to try just one more call. So, I scanned down the list, saw Aire Max, and gave them a ring. The company owner, Max, answered right away, asked a few questions about my furnace (type, was the pilot light still coming on at all, etc). I answered to the best of my ability and he said, 'I'll be over in 45 minutes, I think I know what the problem is and I'll do the job for $120". Max came over that same night, on time, and quickly figured out the issue - my furnace's sensor was dirty. He scrubbed it clean, replaced it and *bam* instant heat. Thank goodness. Given the speed and ease with which Max fixed my furnace it's not uncommon to wonder if the service worth $120? Well, I think it was worth every penny. Max fixed my furnace with speed and ease because he's taken the time to learn his trade well enough that he could diagnose my issue over the phone and he got my business because he's the kind of technician willing to make a call in the evening for an affordable rate. Now, before he came over I looked up my issue online and actually figured out that there was a good chance it could be the sensor. Unfortunately, I don't know what the sensor looks like, I wouldn't have known where exactly to find it in my furnace, and chances are, if I'd risked doing it myself to save a few bucks, I could've actually made the problem worse. So, instead of mucking up the job myself I called a professional. I'd like to close off this review by thanking that professional again. Thanks Max! My furnace is still working perfectly over a week later and I greatly appreciate your time, effort, and skill. You saved me from a night of freezing. Best wishes for 2013.