The review is for the installation services provided by Brampton Hardwood. In my case Kevin the installer provided the services. This guy has his own issues is arrogant, rude and not very professional. Install services were supposed to be done over three days and I added one more day as buffer. I was running a home reno project so timing was critical which I explained to Brampton hardwood when placing the order. BTW this is not my first reno project and I know how much time would be needed to do the job. 1st day Kevin shows up with the crew and I ask him how much time it would take to complete the job. I don't know I can't tell you that was his reply. And he disappears leaving his crew to do the job. He shows up the next day in the afternoon meantime his crew is doing the job. On the 3rd day he shows up at 11:30am with only one crew. Although he is supposed to start at 9am. He never calls if he is running late and I had to always chase after him. I asked him whether he would be able to complete the job as I've the paint job starting the next day. Don't worry I'll be done by 5:00-5:30am. By 4:30pm he told me he can't complete and would need to come the next day. And by the way I have a doctor's appointment so I can't tell you what time I'll come. I told him that I've the paint crew coming up next day and can't wait for him all the day. He just walks away. Next day I don't hear from him and after several calls to him and Brampton HW he calls back that he will be there by 3pm. 3:30pm he is not there and doesn't answer calls again. I have the paint crew knocking at the door but this guy has no sense of responsibility. Calls to the Brampton HW management about my dilemma don't make a difference. I was told all the contractors are working like this and it's very hard to control them. No one knows Kevin the installer but they do Brampton HW. Their reputation at stake. Finally this guy shows up at 5pm where I'm busy clearing his mess and yells at me that why I kept calling him I told you I had a doctors appointment. At this stage I just wanted to throw him out of the house. But I was caught between a hard place and rock as the paint job was suffering. I just told him to finish the job. So he "finished the job"leaving the mess behind that he was supposed to clear and I paid for. He didn't even let me know when he was done and just left. I would not recommend to hire this guy at all. If it was my own business he wouldn't be working for me. For me customer service comes first and they are ones paying the bills of the company.
- Approximate cost of services:
- $17,000.00