Justin

I'm a first time home owner. I was initially was satisfied with the service I received from Jordan (the owner and technician) until I discovered that the hole cut into my furnace was not necessary and was a way to get more money from a simple maintenance check. When he said he needed to do this because he wasn't able to see my heat exchanger to check it for cracks (super important). This seemed like an odd request given that the furnace had been inspected before by two technicians and neither of them cut a hole in the furnace but I approved this because he's the professional and I trusted that he considered all other options before cutting a 20"x20" hole in my furnace. Fast forward 1 week when I change the filter on the humidifier that is attached to my furnace (see the pictures below). If you simply loosen the screws that secure the humidifier to the furnace you can remove it to reveal a 15"x15" hole that allows you to observe the heat exchanger in its entirety. He chose to cut a hole in my furnace, patch it with metal, screws and foil tape and charged me $38 extra when he could have simply removed the humidifier to access the heat exchanger. It feels like I was taken advantage of and that's the worst part cause I know that there are good people out there that do quality work but this has shown me that I need to have my guard up because there are a few people that will take advantage of your ignorance like Jordan did.