David

Our main level bathtub had a crack, & water was leaking into the basement. First Choice Tub and Tile Refinishing took a look, & recommended they repair the crack with fiberglass & glaze the tub; they did the same for our sink, since there was a crack in it too. They claimed that it will be as good as new, & that it's a permanent solution that's much less expensive than replacing the tub (although it still isn't cheap). After many calls & messages that they didn't answer, & eventually getting back to us to reschedule a few times, they finally arrived quite late to do the work. We weren't sure if they ever would arrive, since they seemed so unreliable. Once the work was done, it looked nice & new. However, after about 4 months, the glazing started to peel in both the tub & sink, & 1 month later, the crack reappeared, larger than before, & water leaked into the basement again. We tried many, many times, over days & weeks to contact the company, but they did not answer the phone, & did not return our calls & emails. I even went to the address where they claim their office is located in the hope that I might speak to someone, but after looking all over, I discovered they were nowhere to be found. Finally, after many attempts, we reached the company; they claimed they'd honour the warranty & fix the problem. On the phone, they made excuses, like it must be a structural issue; we don't have that problem, & if they were reputable, wouldn't they check before they started the work? We figured that even if they did fix it, we'd be back in the same situation again in a few months, so it's pointless. I highly doubt they would have shown up anyway. I requested instead that they provide a partial refund as compensation, & they refused. We've had a few contractors provide a solution, & they all said that fixing a crack in a tub this way is a Band Aid solution; the tub must be replaced. They also commented on First Choice Tub and Tile Refinishing's shoddy workmanship. This is the worst company I've ever dealt with! Avoid them at all cost! Save yourself the aggravation, headaches, & wasted money, & get a professional, reputable company to replace the tub instead.