Our Furnace broke down on a Friday night in the middle of winter. This is nightmare fuel for any Canadian home-owner. Based on a word-of-mouth referral, we contacted Ed from Evam Canada. Ed arrived shortly after our phone call and began troubleshooting the furnace. He informed us the heat-exchanger required a replacement. While this was unfortunate news, Ed was able to provide rough estimates to replace the heat-exchanger v.s. replacing the furnace with 3-tier pricing options. We opted to purchase a new furnace from Evam Canada. To summarise our experience: Ed was professional, courteous and took the time to answer all our questions. Ed showed excellent attention to detail and ensured the job was completed without any issues. Ed arrived on time and was able to complete the job in a single day. Ed was considerate with our basement flooring by laying carpet throughout the work areas. Even though extra effort was required for our furnace (ventilation and wiring), Ed did not deviate from his original estimate. Ed was kind enough to offer us electric heaters while we wait for the furnace to install and assisted us with rewiring our furnace to our new thermostat.
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- Company Response
Thank you so much Sir for your support and your trust.
And always pleasure to work with a wonderful customer.