Reviews

10/10

Did a pent house condo Renovation project with spanco. Packaged the plans up and let 4 different contractors bid on it. Spancos Jason was most communicative and detail oriented from the contractors. He won the project not on cost, but he wasn't too far from the lowest offer, with the difference that he was someone that clearly seemed on top of things with attention to detail. Essay ahead of all other 3. On that level the cheapest offer to me seemed like the clear bad choice. I don't think anybody in their right mind would have picked any of the other offers. During the execution I scaled the project by 50% of the original budget with extra requests. He was always upfront with putting the cost in front of me. All was my choice. However I kept pushing for the same timeline. Though he tried to expectation manage me and i had a backup plan, they actually delivered 4days ahead of the original time budget requested.That was great because another contractor I had for a separate component was totally lagging. Jason and spanco was so on top that they made up for what me and the other contractor lagged on. Also a couple times I pushed them hard on their work and Jason was there the next morning and made it up. I anticipated having to wrestle with the contractors, but not with spanco. I was impressed and now I have a long term contractor for all my future projects. I recommend them 100%.

Approximate cost of services:
$45,000.00
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0/10

Contracted Raffael to do a PentHouse of 2000 square feet. Certain sections of the place. The project was divided in two segments. The second segment which was a fireplace and the wall it was on, was left for after the stone was installed. This was the only complicated part. Raffael completed the first portion but asked to collect 4700$ of the funds. He made a trustworthy impression so i released the funds without assessing what the remainder of the job would cost relatively. It costs around 1400$ as I had to get another contractor to come and finish it, but Raffael collected all but 600$ of the quoted price. He answered back a few times. Delayed me for a month and then ghosted me under the pretext that he has other projects and is too busy. i did a deal for a complete job for him. if he just did section one and not section two, that means he over collected and broke his word. I had to have my other contractor come and fix it. he makes a trustworthy impression, but I would not trust him again. He broke his own word. i have it in messages. there is no arguement here, he just ghosted because I made the mistake of keeping too little deposit for him to come finish the job. I posted the last messages and his lack of response for you to have proof.

Approximate cost of services:
$5,300.00
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Company Response

Hey Nima, thank you for writing us. Feedback good & bad allow us to help improve our customer service.

We pride ourselves on our excellent craftsmanship and our customer service, henceforth our other 73 reviews (10/10).

The title of this review is a bit misleading & requires further clarification. Also, "ghosting" is a complete fallacy.

What the Client has not mentioned is that over 98% of the condo HAS been completed. All the areas that were ready have all been done.

* Important to note - client has had no issue with the work itself as it was done very well, in a timely manner and very clean.

The painting and spray work was completed in excellent quality satisfaction. The only item that was outstanding was 1 area that was delayed 3 weeks by another contractor.

As pictured, the client was waiting on another contractor to install tiles around his fireplace. It was our job to come in and spray the fireplace that is currently black and change the colour to white.

What the client fails to mention, is the complications that had occurred with his installation - requiring to push back the timeline (20 days). To add, the installation was very poor, so much so the corners all have to be redone. A different job than the one that we agreed to - requiring at least another day to the job- which we were going to absolve *

Truth be told, originally I was very fond of the client. Young gentleman that is very personable. As work began, he decided to add more items to the scope ( extra rooms / 3-D feature walls to be sprayed etc) as he was very happy w the quality of the work itself.

When we price out our jobs, we itemize every scope. Each room, each area has a price. The price to spray the fireplace was $300 as outlined. Upon completing everything that was ready, he decided to hold back 600$, we had no problem as we had every intention of coming back.

Our team consists of six painters that specialize in high end custom work for builders .When we are on a project, we start and finish that project before moving on. Should there be a delay that requires us to come back, we most certainly will - however if it was an unplanned delay ,and we are in the middle of another project, our current project must be completed before going to another one.

This clients issue was that we did not get back to his project in his desired time frame after his delay.