First of all, customer fails to report the issue before 1 year manufacture warranty expiration date. Warranty agreement is a contract between merchant and its customers. If customer can report this issue a little bit earlier, then it is repairable and solution for this case will be much easier. It is this customer's choice to postpone the issue and cause further damage on the joint part between arm and seating area. Secondly, we checked the problem and it happens at the joint part between arm and seating area and the arm is declining toward the seat. It is very obviously caused by extensive weight on the arm. Seating on the loveseat is supported by wooden frame plus wooden legs and if anything happens to the seating area, it should be defined as manufacture defeats. In this case, the design of this particular couch's arm is not designed to support weight but again this customer still decided to sit on the arm which caused this problem and it is not covered by our manufacture warranty.
Mr. Sahil, as customer service manager, I do feel your frustration and I want to help you too. What I can do for you is we can perform repair work for you for free and the only thing will cost you is the transportation fees which may occur in this repair work.