hardwood flooring natural hickory
After searching all over the GTA for the floor we wanted, we settled on Three Towers because they could give us the natural hickory engineered floor in something as close to "select" grade as hickory can get. We purchased the wood and three register covers. The wood came in a timely fashion and is unquestionably the "star" of our renovation. The floor looks amazing. We had only 3 boards left over after installation, which we did ourselves. The register covers, however, never arrived. Twice we were told they had shipped, but we never saw them. Then we were told that the shipper had lost them. Now it's four months later, and we still haven't received our paid-for register covers. We have three unhappy openings in our beautiful floor. Repeated calls and emails to Three Towers have been largely ignored, except that on one occasion John offered us back our money for the register covers. At that time I said I just wanted the register covers. Now I'd be happy to talk to a real person at Three Towers instead of constantly getting the message that Quasie's message box is full, so I can't even leave a message. I would have been a very satisfied customer, except that this matter of vent covers has soured the Three Towers' experience.
- Approximate cost of services:
- $3,000.00
- Company Response
There was some issue with ordering Bernice custom vents. She ordered them after the wood was delivered. I checked the courier slips and we shipped it twice. We ended up refunding the order, but it was shipped twice! We have the slips from ICS courier. Short of driving to Oshawa to deliver the vents myself, I can't say what happened. We try to do the big things right, and we may be guilty of over looking some of the smaller details like tracking down couriers and tracking numbers. If that is the case, I apologize to Bernice and her husband.