Monika

I ordered custom order full genuine leather couch in the beginning of Oct 2020. Was told that typical delivery for custom order is 8 weeks, but due to Covid delays the nearest guaranteed delivery would be mid Jan 2021. Not happy, but said ok. Come March 2021, still no couch, no phone call, no apology of any sort. So i email head office to inquire about delivery, ... and i am told that due to Covid it’s on back order and expected delivery would be some time in July 2021. WHAT?! Yes, July 2021. Nearly 10 months later! No apology, no offer of compensation, no offer to pick up the store model in as is condition. Nothing!!!! I cancelled order and demanded interest on upfront full payment made. I was offered full refund only after waiting two more weeks. Unacceptable! Covid became convenient excuse for businesses to screw up and get away with it. Do yourself a favour— don’t buy anything from them unless you take it home on a day of purchase.