The door and top vent are not sealed properly. Gasket seals aren't correctly applied so, under warranty, these technicians come by and "tighten" the screws for the door but don't fix the gasket seal. The gas and combustion leak into the house and we've been breathing in that crap. They say "it's just the new product off-gassing". Contacted the head office in Canada and they agree the tech should just tighten the door (instead of actually fixing it). I did a smoke test to show that it's leaking. Sent them the video. They don't care, don't want to do a proper fix. So, Now I have to do it myself! Brand new product that isn't made properly for thousands of dollars. We've have fireplaces since before I was born and NEVER had this problem. NEVER, NEVER, NEVER AGAIN. Avoid this company.
- Approximate cost of services:
- $5,000.00