Reviews

10/10

I got 3 quotes for waterproofing my entire house. Aquatech was the most thorough and detailed with their technician that came onsite. Other places said I needed to arrange for my own HVAC removal and other contract work for my deck, which was all outside of my quote. Aquatech took care of everything and was at a very reasonable price. It was almost a no brainer to go with them. When their crew arrived, Slava and his team were awesome. Very professional and meticulous in their work. There were some unexpected issues but they were explained honestly and their experience really showed. I would highly recommend aquatech to everyone and anyone of my friends or family.

Approximate cost of services:
$25,000.00
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Company Response

Dear Way,

thank you dearly for taking the time and writing this detailed review, highlighting the process and the unexpected issues that came our way. It is so important to note that in our type of work this could happen but most importantly we are delighted to know that you felt safe and confident in Slava and the crew. We are truly blessed to have such customers as yourself.

Yours Truly,

Aquatech Waterproofing Team, Toronto

0/10

I picked Maid4Condos due to the exemplary reviews I saw on homestars and Google. Now that I look into it further it seems some other people have given similar reviews. Regardless, I wanted to share my experience so that more people are aware of the faults in this service. It is not meant to be in an angry or spiteful way, but as honest, negative feedback to this company and the services they provide. Tenants moved from our unit and left quite a mess but empty condo. We are reasonable people and understand nothing is ever cleaned 100% but nonetheless we picked the "move in and out" clean. Which is the top tier service they offer, even more so than the "deep" clean. The website boasts a very long and extensive checklist for what is offered in the move in/out clean. We figured we could hire maid4condos and then do a deeper clean ourselves afterwards. What we didn't expect is to spend the next 7 days cleaning. I will provide the "cleaning checklist" that is on their website Bathrooms: - bathtub and shower (yes) - inside, out and behind the toilet (inside/out toilet was cleaned, behind/surrounding was not) - lights mirrors, sink, counter tops (yes) - vacuum ceiling fan cover (no, pics attached) - light switches, door knobs (no doorknobs were cleaned in our entire unit, we could easily see stains on them and feel grime) - empty garbage bin (none to empty) - vacuum/mop floors (no, didn't do any vacuuming, found lots of bits all over our floors, have videos walking around the unit with our shoes sticking to the ground and making peeling noises - needless to say, no mopping was done) - wipe baseboards (no) Bedrooms - dusting (nothing to dust) - mirrors/ornaments (condo was empty) - wipe switches/door knobs (no) - vacuum/mop (same as bathroom/entire unit, no) - wipe baseboards (no) - wipe window ledges (no) Kitchen (positive notes here) - inside fridge and oven (yes! great job on the oven) - stove top (yes) - fridge polish (its built in the cabinet, nothing to polish) - microwave inside (yes) - backsplash, counter, cupboard fronts (no, yes, no) - sink (yes) - light switches/door knobs (no) - vacuum/mop (no) - baseboards (no) - window ledges (no) - inside cabinets (no) - inside drawers (no) living room/dining room - mirrors, ornaments, switches, door knobs, vacuum/mop, baseboards, windows (all no) laundry room (completely ignored this tiny room) - clear air vent, clear lint trap, wipe washer dryer, clean floors (all no) This condo is 700 sqft. Not big by any means, but as you can see from the above checklist, when we walked into what we thought would be a pretty good cleaning, we were sorely disappointed. Having taken a look around we kept our shoes on and walked through the unit, promptly contacting the company again. They asked for pictures and told us that vacuuming sometimes doesn't get the vents clean, I agreed but showing the pictures we both knew these were not even bothered to be vacuumed. Since our entire unit was never vacuumed, why would they have done the vents? They promised to send back someone the next day to vacuum and mop, and clean the laundry room. Thanks for that. So positive points: - responsive, on time, convenient, oven was nicely cleaned Negatives: - 85% of the checklist not completed, had to contact them again to get simple things like vacuuming, mopping, cleaning a room that was missed entirely (and its the size of a closet). I know my pictures don't show a lot, but its hard to show un-mopped/unclean floors and doorknobs. We have spent 4 hours each weekday after work cleaning this condo and 6-8 hours sat/sun this weekend to clean as well. We had hoped professional cleaners would do a better job. The whole thing felt like a transaction, they kept mentioning "hours" but I paid a very high flat fee to get the best cleaning service they offered. And if I was paying hourly I could have hired someone for 10 hours paying $25/hr, instead I received mediocre service for maybe 2-3 hours and paid $255. I would not recommend this to anyone, had I paid for a basic clean I would understand, but their best package was very, very far off the mark here.

Approximate cost of services:
$255.00
2 of 2 people found this review helpful.
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Company Response

Good day Way,

Thank you kindly for sharing your experience with us. We are glad you are sharing this publicly so we have an opportunity to address your concerns.

From your review and reports from our staff when they arrived on site the unit was in very poor condition. Our staff had reported and declared this unit as below average or "not in average condition" per our service agreement . That being said our quotes are for average condition units, that is why a max number of hours is allocated based on the quote that you pay because of the quote being billed based on average condition. You paid $244 plus HST. Our staff spent 6 1/2 hours of labour on site. We also returned and spent another two hours on site to address the missed items and reported item. the is 8.5 hrs of labour that we had spent (244- 35 vacuum delivery/ use = $209/ 8.5hrs labor = $24/hr) so we earned $24/ hr to help you on this service and our labor/ insurance and other items will make us flat or upside down on this service. This is because we went above and beyond to try to help you with your poor condition unit. You also mention spending another 4hrs each day after work and another 6-8hrs on the weekend... thats another 26hrs of labour you spent to get that space clean and refurbished from a very bad tenant…

We addressed all checklist items however the ceiling vents and the baseboards and many other things had years of built on dust, grease and grime and mold that take extra time to address.

Although you mentioned in your review that you're not looking to spite or share an angry review. But I strongly believe that a 0 out of 10 is not fair as when we were reported that we fell short on your expectations, we deployed a team within 24 hours and fixed it to the point that you were very happy with the job that was done after we came back and rectified some of the missed elements.

At the end of the day we completed the cleaning service to your satisfaction and it was a very tough cleaning as our staff had to put a lot of elbow grease into your service.

Thank you again for sharing your feedback so that we have an opportunity to look at this internally. We also thank you for having giving us the opportunity to come back and address the missed items and we are glad that we ended up servicing your cleaning needs at the end the day and that you were happy with your end result.

At Maid4Condos we truly believe in customer service and supporting our clients and their needs. This is why we came back and addressed your concerns with you. This is what, in our opinion, makes the difference between a great cleaning company or any company for that matter.

We were truly taken back by both your survey response and your review since our discussions with you directly after having come back and deployed our staff to fix the items you were very happy with our end result.

Thank you again for sharing your experience.

Maid4Condos Mgmt Team