First, I dealt with Chantal to set up the appointment. She was very friendly, professional and quick to respond to all my inquiries. I got an appointment really quickly and at a good time. Our technician was Khalid and I got a call to say he was on his way. This is a really helpful option to make sure you are home if you've stepped out for a minute. Khalid was super. I was at work so my son was there for the appointment. According to my son, the technician was very professional and "a gem of a human being". He took the time to explain everything he was doing and how to ensure we keep our furnace running efficiently. According to my son he went above and beyond a normal service call. Very happy with the company and will deal with them again.