Home heating and airconditioning service
I paid 270 for service in 2019. I haven't received any service in 2020 as they installed for me a new heat pump. They called me and made an appointment for April 5, 2021 from 8:00 to 9:00 AM - but they never showed up or called to reschedule. When I call them I am placed in a permanent wait by a voice mail system and they don't have an e-mail to send messages to. A great disappointment. We have experienced such disappointments since 2019. A poor service.
- Approximate cost of services:
- $280.00
- Company Response
Bef, we apreciate your feedback and would like to have the opportunity to make this right. I would like to contact you, but I don't have enough information here to locate your customer file. My name is Gary and I am the Operations Manager at Francis Home Environment. If you could reach out to me at (613) 723-6376 so we can resolve this, I would appreciate it. Thank you.