They did a fabulous job and were flexible when we changed a few plans in the backyard. Very responsive and cooperative.
Thanks, Arlette! Happy we could help complete your backyard.
I want to start off by saying I was very dissatisfied with Weed-A-Way two years running (small things like arrogant customer service folks, no-shows for service etc) but i had a change of heart this season. My experience this season was a lot different. When I called late last year to cancel my contract with them, I was transfered to a manager named Tasha. She asked me why I was leaving and genuinely asked me to stay and that she would prove me wrong. I was very reluctant to stay but to be honest the product works. I don't think Weed-A-Way stands out alone with their issues, so keep that in mind. Most lawncare companies operate using a similar business model - so if you want your lawn cared for, learn the model and play in that sandbox. If you are not prepared to, do the lawn yourself. I hate to say it but sometimes you can't please everyone... read the letters you get in the mail (a lot of companies like magazines, products by mail etc. auto-renew) and cancel if you don't like it. I am on a 'do not auto renew' option because I feel like my business needs to be earned, every year. I am very hard to please but have to say what Weed-A-Way did this year and how they have gone out of their way to make good on their promise - means that they've made a long-term customer out of me. I sure hope Tasha stays forever but barring that; i hope the owner and management has taken a page from her dealings with customers/ issues. I have just signed them up for the next season. If you choose to reach out, try Tasha - she really is amazing. And be nice; that goes a long way.
