Arnold Matthews

We called for service on our microwave which had completely stopped working. The service person brilliantly analyzed the situation and amazingly had the exact part for us in his vehicle. It was a major circuit board with display and control buttons, basically the control centre for the microwave. He replaced the board and our microwave was just like new and continues to run perfectly. The lightbulb that illuminates the area until the microwave burned out. It is a tiny, unusual 40 watt bulb not sold by any regular stores in the area. We called Waterloo Appliance Service. They asked for the model number of our microwave and in less than a minute they said they had four of them in stock. We drove up to their business and they put four of the bulbs in a little cart just in front of their business so we could get curbside pickup in this time of Covid19 pandemic. Amazing!!