Reviews

10/10

Kris and his employee took great care with our stove. They were very careful with every item they handled, considerate and respectful of the workmanship in our newly renovated kitchen . And, they were courteous and professional throughout.

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Company Response

Thank you for the kind review

Kris
Northern Elements Hvac

2/10

Athough I would easily agree that Bill of Vail Renovations is pleasant and he seems to do good work (given my very limited experience with the kind of work he can do) BUT, scheduling is a nightmare. 3 dates were given and not respected, and I was informed on ly the same day or the evening prior. Anyone who has to schedule a day off work for Bill to come to their home can expect delays and last minute changes as he juggles workload and requests; he seems to treat clients differently, based on the value ($) of the job. Over 6 months ago, I purchased 3 (group) vouchers giving me 3-days of Bill Vail's Handyman services. Since then, my constant request has been quite simple and reasonable: Book a date, near or far, and stick to it. I am still waiting. Commitment and communication are compounding issues; my last email to him September 17, remains unanswered.

0 of 2 people found this review helpful.
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Company Response

Please accept my apologies Denise, I'm sorry you feel this way
As a small business that strives to treat each customer equally regardless of weather you live in rockcliff park or any other part of the city regardless of $ there are times when priority must be given to certain tasks or projects. Your project of painting and minor fixing was postponed due to a flooded basement caused by another contractor breaking a water pipe flooding 2 children's bedrooms. This project came in last minute from a customer I happened to be performing repairs for at the time and was hired on the spot by the contracted installation company to rectify the situation ASAP. I am sincerely sorry that your project suffered due to the misfortune and urgency of the above mentioned situation. The constant request was 2 emails which I could not respond to immediately due to a family issue out of country which was explained to you upon my return. 3 dates were given to you upon my return which could not be accommodated due to your scheduling. When you purchased the discounted online deal it does state vail renovations reserves the right to scheduling. It is also unfair to include the wait time from your purchase date as once your online purchase is completed via online discount company I have no way of contacting customers. Due to privacy regulations I must wait for purchasers to contact me as personal info is not provided by the online company. I hope the completed work based on your requests and expectations has been met now that all daily deals have now be satisfied.
I am very sorry I did not leave a more positive impression.