Bought a Plasma TV and it stopped working after 14 months. My warranty was for 12 months and Best Buy told me that they could not help me. I then called toshiba who after some negotiation agreed to replace the plasma TV with an equivelent LCD TV.
I purchased a small Plasma TV from Sears and was pleased with the service and knowledge of the sales staff. They explained the several technologies to me for plasma and LCD and regular TV's and from that I was able to make the right choice.